The good news was Maria who was from Housekeeping. Also, there is a sliding door between the suite and private quaters that is design so poorly that both my wife and I had the painful experience of catching our fingers in the door jam There is also insufficent lighting throughout the suite, especially in the bathroom. So either I had to share my personal bathroom or tell members no bath room was available, I chose the latter. There was only one bathroom in the suite. The suite was the size we needed but had some failings. Because of needed meeting space the organization required me to have a suite at the hotel. Puika was responsive to my phone calls and emails along the way and could not have been more professional. She was quick to understand my needs for each event and either made reservations or suggested places to hold the event. One phone call to Puika at the concierge was all it took. As an Executive Director of an academic dental association my job was to arrange, breakfasts, lunches dinners and receptions. what floor the pool is on, room service information ,etc.My first interaction with the staff at this Sheraton was over the phone. I assume everything is on the TV? That's not really handy if you don't want turn on the tv. One thing to note is that there is no information book about the hotel in the room. I just think it's time for some serious upgrades to the hotel rooms. The location was perfect as the hotel was attached to the convention center. They do have Starbucks coffee makes in the room, which was nice. I do have to say that the beds were incredibly comfy and the comforters were very nice. The towels even left something to be desired and some were nearly thread bare. It's time to upgrade to a toilet with a tank and hand flush lever. The rooms are well appointed, but I have to say that it's disheartening to have to flush your toilet with your foot in a 4 star hotel. We had reserved 2 king bed rooms and when we arrived, we were told they had no king rooms available. The rooms are very small, but the bathroom is even smaller. I stayed for 3 nights this past week with a co-worker for a conference at the Hynes Convention Center. I would definitely stay at this hotel again. Despite what the hotel staff indicated, you can get to the hotel through the mall and through the Hynes Conference Center where the airport bus stops so that you don't have to walk around the corner outside if the weather is bad. It was great that I could get free transportation from the airport via the Logan express and the Back Bay route stopped at Hynes Conference Center, which was right around the corner. So while I would have liked the bathroom to be slightly larger, the room and bathroom were very clean.

It's obvious the hotel was built at a time well before we became fascinated with having bathrooms large enough to sleep in, like people spend hours there.

For a not on the rooms, they are smaller and the bathrooms are just big enough to take care of business with barely enough space to turnaround.

While it was very convenient to be able to have direct access to the mall, it was also quite strange to see mall-goers in a conference area. I attended a conference at this hotel that was connected to a large, very nice mall.

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